Comcast Business, a unit of Comcast Cable, the nation's largest video, high-speed Internet and phone provider to business and residential customers, today announced a partnership with HHM, formerly known as Hersha Hospitality Management, which manages 115 industry-leading hotels across the country, including The Graham Georgetown in Washington, D.C. With this agreement, many of the organization’s affiliated properties have deployed Comcast Business Hospitality to provide their guests with up to 60 high-definition (HD) television channels and fast, reliable Internet and WiFi access, backed by 24/7 dedicated customer support.
HHM is responsible for some of the industry’s most well-known hotel brands, including Courtyard by Marriott, Hyatt Hotels, Hilton Garden Inn, Hampton Inn, Sheraton, and Holiday Inn, along with 14 distinctly unique independent hotels that extend from Boston and New York City to Philadelphia and the Florida Keys. The hotel management firm is actively expanding its network to include properties in Texas, Florida and California, with future plans for growth expected over the next few months to accommodate the needs of its business and vacation travelers.
“We quickly realized that in today’s highly mobile society, our guests want the same experience in their hotels as they already have at home, which means that being able to provide a variety of TV channels alongside high-speed Internet connectivity is absolutely essential to ensure that they keep coming back,” said Ketan Patel, hotel technology manager at HHM. “Comcast lets us scale up our services with a simple phone call to a dedicated account rep who understands our business goals and what it takes to achieve them. As we continue to expand our footprint, knowing that we can rely on 24/7 support from a local team that’s backed by a national brand gives us the ability to focus our efforts on our guests, where they belong.”
With the Comcast Business Hospitality suite, HHM can utilize a combination of Ethernet, Internet and TV services that provide an expansive television lineup alongside more bandwidth for guest rooms and meeting spaces. The Graham Georgetown in Washington, D.C. is just one example of many affiliated hotels using this service to manage video feeds from a central location instead of within each guest room, which also reduces in-room clutter by eliminating unnecessary equipment.